We are a member of AITO , the Association of Independent Tour Operators and follow the Quality Charter :
1. We understand our clients and will find you the right holiday.
2. We go ‘beyond Google’
3. We use our knowledge, experience and expertise to recommend what is best for your needs.
4. We are creative and suggest alternatives.
5. We are independent and honest.
6. We are open about prices and charges.
7. We provide reassurance, your money is safer with us.
8. We provide personal service in a self-service world.
9. We are happy to be of service, expect a friendly welcome.
10. We care passionately about your satisfaction-before, during and after your holiday, and look forward to your feedback.
AITO specialist travel agents offer a range of specialist products not generally available through the “high street agencies” or online.
We forge close partnerships with Operators.
When you book a holiday through an AITO agent you can be assured that you are in the hands of professionals who offer quality, independent service and expertise.
AITO agents set criteria regarding ownership, financial security and quality which must be satisfied before new companies are admitted.
Agents are encouraged to recognise the importance of Sustainable Tourism – benefiting host communities – respecting local cultures – protecting the environment – conserving natural resources.